Please allow 48 working hours, excluding weekends and Bank Holidays, for your request to be processed.
We ask you to allow 48 working hours so that our clinical team can check that each of your prescriptions are safe to prescribe. These checks may include looking at your clinical record and recent blood results. Please be mindful in allowing sufficient time for these checks and avoid where possible putting in late requests when your medication is about to run out. Also the pharmacy needs to time to check and dispense your medication so please enquire with them once we have authorised and processed your request.
Online ordering of prescriptions
Using the 'Patient Access' portal, patients can request their repeat prescription requests online rather than coming to the surgery and submitting a paper request.
There are several benefits from using this service
- You can simply request your usual repeat medication using the Patient Access portal
- You can check when requests have been completed by the surgery
- You can send messages relating to your prescriptions to the surgery
- You can use this online service anytime
- Saves you coming to the surgery and filling a paper request
Electronic Prescription Service
From September 2015 we introduced the NHS electronic prescription service. This provides an electronic link from the surgery direct to the patient’s nominated pharmacy using the NHS Spine services. In most cases prescriptions are sent electronically from the surgery however in some instances (eg. controlled or unsupported drugs) a traditional paper prescription is printed in which the nominated pharmacy will collect the script. This system is very efficient and creates an audit trail that can be tracked by the surgery or pharmacy. Patients can still request their repeat prescriptions in person or via our online 'Patient Access' portal.
To register for electronic prescriptions, patients must complete a 'one time' registration at the surgery for this service. Patients will need to bring in two forms of identification. One will need to have a photo (such as a passport or a new driving licence including supporting paperwork) and the other a utility bill or bank statement.
Patient identification forms part of our Data Protection and Information Governance procedures and is the same for any patients registering for Patient (EMIS) Access (for both remote ordering of prescriptions or to access basic medical records). Once the records have been checked you will be issues with a Patient Access (EMIS) letter - which is issued directly to the patient. You cannot nominate a family member, colleague for friend to show sight of identification on your behalf.
The Patient Access letter will provide you with a unique reference number to log in together with your password - you must have this information in order to access our clinical system.
We still accept prescription requests on paper although this process is slower than the online and electronic versions which integrate with the GP clinical system. We do not take prescription requests over the phone or fax due to safety concerns.