When We Are Closed
If you require medical assistance outside of the practice hours please phone NHS 111 by dialing 111. This is free from landline and mobile phones. NHS 111 will be able to advise and direct patients with their medical enquiries.
This out of hours service operates Monday - Friday 6.30pm to 8.00am, and 24hrs a day at weekends and Bank Holidays.
In the case of urgent need when the practice is closed you can call NHS 111 (free phone number 111) to speak to a triage nurse. Your needs will be assessed and advice offered or other appropriate arrangements will be made for your care.
Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.
Call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.
Using Health Help Now out of hours
Health Help Now is a free website or mobile app that you can use to find the most appropriate local health service for common symptoms, and advice for people of all ages. Visit www.healthhelpnow-nhs.net or search “Health Help Now” in your app store.
Dentaline is the NHS's emergency dental service. Dentaline can treat patients who:
- are bleeding heavily (haemorrhaging) from the mouth
- have an injury to their teeth or mouth
- have severe facial swelling
- are in pain that started suddenly and cannot be eased by pain killers
Normal opening hours: 7.00pm to 10.30pm every day plus weekends and Bank Holiday mornings 9.30am to 11.00am.
For emergency advice or help phone the Dentaline: 01634 890300.
Protected Learning Afternoons 2018
Please note that the surgery will be closed on some Thursday afternoons. This is to allow both GP's and Nurses time to attend protected learning afternoons to update on clinical issues and medical education.
Historically the surgery has remained open on these afternoons to allow patients access to reception to book appointments, collect results or prescriptions. However, the surgery will now close in line with all the other practices in Shepway to allow all staff to attend training sessions.
The surgery will be closed from 1.00pm on the following afternoons:
Thursday 19 July 2018
Thursday 20 September 2018
Thursday 18 October 2018
Thursday 15 November 2018
The telephones will be transferred over to the out of hours NHS 111 system from 12.30pm - this means that any medical problem that requires urgent attention will be triaged by NHS 111 as it would be outside of practice hours.
PLEASE NOTE THE SURGERY DOORS MAY STILL BE OPEN ON THESE AFTERNOONS TO ALLOW ACCESS FOR PATIENTS ATTENDING THE MINOR ILLNESS HUB SERVICE.