SURGERY UPDATE JUNE 2017
We are pleased to announce that Dr Sara Nasir will be joining us as a salaried GP from 18th July 2017. She will be working three days a week on Mondays, Tuesdays and Thursdays.
Dr Mathibalasingham Chandrakumar will also be joining the practice as a Partner on 1st August 2017. He too will be working three days a week on Mondays, Tuesdays and Thursdays. This position will be in addition to Dr Chandrakumar’s role as principle Doctor in his own practice Sun Lane Surgery.
Dr Emma Harvey will be returning from maternity leave in October. She will be working Mondays, Wednesdays and Thursdays.
The surgery has been contacted by a number of patients who remain registered to GPs who have left the practice. Please be assured the clinical team at the surgery will be able to provide you with continued care until you are assigned to a GP.
In order to ensure equity of patients amongst the surgery Doctors, we will be reviewing our patient list and transferring both Dr Moffat’s and Dr Immelman’s patients to a named GP early Autumn.
Notice regarding Dr Immelman
Dr Immelman who has been with our surgery for a long time has decided to leave our practice to pursue other interests in medicine. He will be leaving us in mid-June 2017. Please see his message below;
“After 18 years as a GP in Hythe, I have made the difficult decision to leave Oaklands and pursue other career options. Emotions are a mix of sadness to leave after such a long period, but also anticipation of doing something different. I have always felt very privileged to have been a GP in Hythe and leave with wonderful lifelong memories of patients and colleagues alike. I wish everyone at Oaklands all the best for the future”.
Dr Rob Immelman
I am sure you will join the practice in thanking him for his hard work and commitment to his patients and to the surgery. Good Luck Doctor - we will miss you!
Oakland’s Health Centre – Surgery Update March 2017
Oakland’s Health Centre is currently experiencing a difficult time with appointments. We have recently had one GP retire and another start maternity leave. We have been unable to recruit additional GPs into the practice. Sadly we are not alone and other surgeries both local and national are experiencing the same problems, as there are not enough General Practitioners in primary care.
We have managed to secure long term locums to help ease the pressure on acute demand; however locums do not cover the same hours as a regular GP. This situation does mean that patients wishing to see a Partner or a Salaried Doctor will experience a delay in securing an appointment – this unfortunately for a routine is currently about four weeks which is not ideal. Every day one of the regular GPs has to cover duty session (for emergency visits) up until 6.30pm so this affects the number of sessions and regular appointments that the GP is able to offer.
We have experienced Nurse Practitioners who work alongside the GPs and deal with all the minor illness problems. They are able to deal with more immediate problems and can prescribe. If the Nurse Practitioner is concerned about a patient they can always call upon the duty Doctor.
The Partners have spent time training and empowering the staff to signpost our patients to the most suitable clinician. This is why patients are asked the reason for their attendance to steer demand appropriately.
We have a mix of routine face to face appointments and telephone consultations. Appointments are released every day for a few days ahead in addition to urgent same day appointments. Patients can also use our e-Consult service at any time which is available via our www.oaklandshealthcentre.com website. This gives you the opportunity to ask about a specific problem, query any symptoms or contact the surgery for administrative assistance. Click on the tab that you require and complete a simple template questionnaire that directs you intuitively. This template will be sent electronically to the practice and we will respond to your enquiry within 24 hours. However, please be aware that the surgery is not open at weekends or during Bank Holidays. Any medical assistance required outside of surgery hours, please telephone NHS 111.
In addition to the appointment problem, within our practice there is a high demand for home visits. The duty Doctor will speak to requesting patients as we will only visit when the patient’s condition means that they are medically unable to attend the practice. A lack of transport is not a valid reason. Visiting a patient at home takes time, the physical period out of the surgery and the follow up on return to the practice. In the same timeframe a GP could see 4-6 patients within their clinic at the surgery.
We apologise for the delay our patients are experiencing in securing appointments – the practice is not happy about the situation and is taking measures to evaluate options.
Our home page allows patients to get treatment and feedback from your own GP - just click on the "Consult Online" option.
E-Consult - How does it work?
- Find your health condition and fill out a simple online questionnaire.
- Your GP will get back to you with feedback and treatment options.
PATIENT PARTICIPATION GROUP
Oaklands Health Centre is pleased to announce that we have managed to launch another Patient Participation Group. We had our first meeting in January and our second at the end of February. Please go to tab 8 PPG at the bottom of this page to see the minutes of the last couple of meetings.
The next meeting is Tuesday 28th March 2017 at 7.00pm at the surgery.
We are looking forward to working closely with the PPG to share ideas and communication.
Last updated on 21 March 2017
Accessible Information Standard
From the 1st of April the Accessible Information Standard is a new law to make sure that people who have a disability, impairment or sensory loss are given information they can easily read or understand. This applies to all NHS and adult social care organisations.
For more information please follow the link below:
If you have any information or communication needs and how we can meet these please inform the practice in order for us to update your medical record.
NEW PATIENTS & PATIENT (EMIS) ACCESS - see prescription details below
Any new patients registering to the surgery will need to bring in two forms of idenitification. One will need to have a photo (such as a passport or a new driving licence including supporting paperwork) and the other a utility bill or bank statment.
As part of Data Protection and Information Governance - Patients who wish to register for Patient (EMIS) Access (to order prescriptions online or access basic medical records) will also need to bring in two forms of identification (as above) when collecting the Patient (EMIS) Access letter.
Please remember each individual will have to provide this documentation - you cannot ask a family member, colleague or friend to show sight of identification on your behalf.
Ordering Prescriptions online - see above
REGISTERING FOR ONLINE PRESCRIPTIONS
We run an electronic prescription service which means that prescriptions are sent (in most cases) electronically to your 'nominated' pharmacy.
To access this service please return to the home page and tab on the Patient link which will automatically link patients into our clinical system EMIS Web. Once registered, patients will be able to view their medication as it is recorded at the surgery. This will be easier for patients to manage as the medication is already on the screen and the patient will only need to select the items.
PATIENTS WHO WISH TO USE THIS ONLINE SERVICE WILL NEED TO COME INTO THE SURGERY TO ASK FOR A PATIENT ACCESS LETTER - WHICH WILL BE PRODUCED AS YOU WAIT. THIS WILL PROVIDE ALL THE INFORMATION (INCLUDING AN ACCESS CODE) TO SIGN INTO THIS NEW SYSTEM.
PLEASE REMEMBER TO BRING IN TWO FORMS OF IDENTIFICATION AS DETAILED ABOVE.
NAMED GP FOR ALL PATIENTS
As part of our National Contract we are pleased to announce that all patients registered to the surgery (including children) have been allocated to a named, accountable GP (Partner or Salaried). A named Doctor builds on the continuity of care for patients - if you would like to know to whom you are registered please contact the surgery.
ONLINE APPOINTMENTS - AVAILABLE NOW!
We are now offering online appointments so that patients may book appointments with their own GP remotely. This will allow patients to make or cancel appointments without the need to contact the surgery by phone or calling in.
If you would like make online appointments you will need to inform the surgery. You will find that when you contact the surgery the staff will automatically ask you if you wish to be signed up. Initially you will need an authorisation letter (which will be printed off for you and available for collection from reception).
This letter gives you a unique reference number to log in together with your password – you must have this information in order to use the system.
Once you have the details – click on the link at the bottom of this page and it will automatically take you to the appointments log in screen to access the availability.
Find health help with NHS website and app
The NHS in Kent and Medway has a free website and app to help you find the right treatment, especially when you are not sure what to do or who to contact.
Whether you have a baby with a high temperature, a child who is being sick, a teenager who is feeling low or you have sprained your ankle and for many other health problems, the Health Help Now web app can guide you to the service that will help you best.
New features available on the Apple and Android versions include a health wallet, where users can make notes about symptoms or questions they may need to ask a GP, keep a list of health appointments and contacts, save favourite pages from Health Help Now and view other useful apps.
Health Help Now lists common symptoms for people of all ages and helps you find the best place for treatment for them in the local area. It shows the nearest services, whether they are open or closed, and provides a map of their location and directions.
Health Help Now also offers reliable health advice and links to other useful websites. Available at www.healthhelpnow-nhs.net, it works on smartphones, tablets, and computers. To find the downloadable apps, just search Health Help Now at the Apple Store and the Android Google Play Store.
Why not download it to your device now so you have it to hand when you need it?
If you don’t have internet access, or if you need medical help fast but it isn’t a 999 emergency, dial 111.
Protected Learning Afternoons 2017
Please note that the surgery will be closed on some Thursday afternoons. This is to allow both GP's and Nurses time to attend protected learning afternoons to update on clinical issues and medical education.
Historically the surgery has remained open on these afternoons to allow patients access to reception to book appointments, collect results or prescriptions. However, the surgery will now close in line with all the other practices in Shepway to allow all staff to attend training sessions.
The surgery will be closed from 1.00pm on the following afternoons:
- Thursday 1st December - Membership Council Meeting
- Thursday 19th January 2017
- Thursday 23rd February 2017
- Thursday 23rd March 2017
- Thursday 27th April 2017
- Thursday 18th May 2017
- Thursday 23rd June 2017 - Membership Council Meeting
- Thursday 20th July 2017
- Thursday 21st September 2017
- Thursday 19th October 2017
- Thursday 16th November 2017
- Thursday 7th December 2017 - Membership Council Meeting
The telephones will be transferred over to the out of hours NHS 111 system from 12.30pm - this means that any medical problem that requires urgent attention will be triaged by NHS 111 as it would be outside of practice hours.
PLEASE NOTE THAT THE SURGERY WILL ALSO BE CLOSED ON TWO OTHER OCCASSIONS FOR THE SOUTH KENT COAST CLINICAL COMMISSIONING GROUP MEMBERSHIP COUNCIL EVENTS. THESE DATES HAVE NOT YET BEEN CONFIRMED.