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OAKLAND'S HEALTH CENTRE - SURGERY UPDATE NOVEMBER 2017

NEW APPOINTMENT SYSTEM

From Monday 30th October we changed our appointments to predominantly "Book-On-The-Day" for a Doctor or Nurse Practitioner. Our aim is to improve access to your Doctor. Although we have made this change we do still have an element of pre-bookable appointments for our late surgeries to accommodate those patients who are unable to attend during the day. We would like all patients to have the confidence to know that they should be seen or receive a telephone call on the day that they contact the surgery.

Ideally our Doctors would like to see all their patients, but this is not possible with increasing demands, and sometimes it is not necessary. We have very experienced Nurse Practitioners who can deal with more acute problems. You will be asked by reception/admin team the reason for your call to enable them to signpost you to the most appropriate clinician.

We hope these changes will improve the level of care we are able to provide. We will continue to monitor the new system.

GP ALLOCATION

As part of our GP contract all of our patients have been allocated a named accountable GP.  Your named GP will have overall responsibility for the care and support that your surgery provides to you.  They will also work with other relevant health and care professionals, who are involved in your care, to ensure that your care meets your individual needs.  If you would like to know who your named GP is, please ask the reception team next time your visit or talk to the surgery.  

** Please note patients previously assigned to Dr R Immelman will now be registered with Dr M Chandrakumar and patients previously assigned to Dr W Moffatt will be registered with Dr S Nasir**

NEW STAFF

We are pleased to announce we have several new members of staff joining our Nursing Team.

Cheryl Hambrook - Practice Nurse - Will be available for General Nursing, working Monday, Wednesday, Thursday and Friday

Janice Clark - Nurse Practitioner - Available daily and can be seen for a wide range of acute illnesses such as, colds and flu, sore throats, infections etc. Starting on 11th December, working Monday to Friday

Kim Warr - Phlebotomist -  Can be seen Monday to Friday to take bloods.

Alice King - Admin/Reception Team

CONSULT WITH YOUR DOCTOR ONLINE

Our home page allows patients to get treatment and feedback from your own GP - just click on the "Consult Online" option.

E-Consult - How does it work?

  1. Find your health condition and fill out a simple online questionnaire.
  2. Your GP will get back to you with feedback and treatment options.

 

PATIENT PARTICIPATION GROUP

The PPG for Oaklands Health Centre was established in January 2017.  We held our last meeting on 27 November 2017.  Please go to tab 8 PPG at the bottom of this page to see the minutes of the last couple of meetings.

Please note our next meeting will be held on Monday 29 January 2017 at 7.00pm

We are looking forward to working closely with the PPG to share ideas and help with communication.

Accessible Information Standard

From the 1st of April the Accessible Information Standard is a new law to make sure that people who have a disability, impairment or sensory loss are given information they can easily read or understand.  This applies to all NHS and adult social care organisations.
For more information please follow the link below:
The Accessible Information Standard leaflet
If you have any information or communication needs and how we can meet these please inform the practice in order for us to update your medical record.

NEW PATIENTS & PATIENT (EMIS) ACCESS - see prescription details below

Any new patients registering to the surgery will need to bring in two forms of idenitification.  One will need to have a photo (such as a passport or a new driving licence including supporting paperwork) and the other a utility bill or bank statment.

As part of Data Protection and Information Governance  - Patients who wish to register for Patient (EMIS) Access (to order prescriptions online or access basic medical records) will also need to bring in two forms of identification (as above) when collecting the Patient (EMIS) Access letter. 

Please remember each individual will have to provide this documentation - you cannot ask a family member, colleague or friend to show sight of identification on your behalf.

Ordering Prescriptions online - see above

REGISTERING FOR ONLINE PRESCRIPTIONS  

We run an electronic prescription service which means that prescriptions are sent (in most cases) electronically to your 'nominated' pharmacy.  

To access this service please return to the home page and tab on the Patient  link which will automatically link patients into our clinical system EMIS Web.  Once registered, patients will be able to view their medication as it is recorded at the surgery.  This will be easier for patients to manage as the medication is already on the screen and the patient will only need to select the items. 

PATIENTS WHO WISH TO USE THIS ONLINE SERVICE WILL NEED TO COME INTO THE SURGERY TO ASK FOR A PATIENT ACCESS LETTER - WHICH WILL BE PRODUCED AS YOU WAIT.  THIS WILL PROVIDE ALL THE INFORMATION (INCLUDING AN ACCESS CODE) TO SIGN INTO THIS NEW SYSTEM.   

PLEASE  REMEMBER TO BRING IN TWO FORMS OF IDENTIFICATION AS DETAILED ABOVE. 

ONLINE APPOINTMENTS - AVAILABLE NOW!

We are now offering online appointments so that patients may book appointments with their own GP remotely. This will allow patients to make or cancel appointments without the need to contact the surgery by phone or calling in.

If you would like make online appointments you will need to inform the surgery. You will find that when you contact the surgery the staff will automatically ask you if you wish to be signed up. Initially you will need an authorisation letter (which will be printed off for you and available for collection from reception).

This letter gives you a unique reference number to log in together with your password – you must have this information in order to use the system.

Once you have the details – click on the link at the bottom of this page and it will automatically take you to the appointments log in screen to access the availability.

Find health help with NHS website and app

The NHS in Kent and Medway has a free website and app to help you find the right treatment, especially when you are not sure what to do or who to contact.

Whether you have a baby with a high temperature, a child who is being sick, a teenager who is feeling low or you have sprained your ankle and for many other health problems, the Health Help Now web app can guide you to the service that will help you best.

New features available on the Apple and Android versions include a health wallet, where users can make notes about symptoms or questions they may need to ask a GP, keep a list of health appointments and contacts, save favourite pages from Health Help Now and view other useful apps.

Health Help Now lists common symptoms for people of all ages and helps you find the best place for treatment for them in the local area. It shows the nearest services, whether they are open or closed, and provides a map of their location and directions.

Health Help Now also offers reliable health advice and links to other useful websites. Available at www.healthhelpnow-nhs.net, it works on smartphones, tablets, and computers. To find the downloadable apps, just search Health Help Now at the Apple Store and the Android Google Play Store.

Why not download it to your device now so you have it to hand when you need it?

If you don’t have internet access, or if you need medical help fast but it isn’t a 999 emergency, dial 111.

Protected Learning Afternoons 2017

Please note that the surgery will be closed on some Thursday afternoons.  This is to allow both GP's and Nurses time to attend protected learning afternoons to update on clinical issues and medical education.

Historically the surgery has remained open on these afternoons to allow patients access to reception to book appointments, collect results or prescriptions.  However, the surgery will now close in line with all the other practices in Shepway to allow all staff to attend training sessions.

The surgery will be closed from 1.00pm on the following afternoons: 

2018

  • Thursday 18th January 2018
  • Thursday 22nd February 2018
  • Thursday 22nd March 2018
  • Thursday 26th April 2018
  • Thursday 24th May 2018
  • Thursday 21st June 2018 - Membership Council Meeting
  • Thursday 19th July 2018
  • August - NO PLT
  • Thursday 20th September 2018
  • Thursday 18th October 2018
  • Thursday 15th November 2018
  • Thursday 6th December 2018 - Membership Council Meeting

The telephones will be transferred over to the out of hours NHS 111 system from 12.30pm - this means that any medical problem that requires urgent attention will be triaged by NHS 111 as it would be outside of practice hours.

PLEASE NOTE THAT THE SURGERY WILL ALSO BE CLOSED ON TWO OTHER OCCASSIONS FOR  THE SOUTH KENT COAST CLINICAL COMMISSIONING GROUP MEMBERSHIP COUNCIL EVENTS.  THESE DATES HAVE NOT YET BEEN CONFIRMED. 

Health News from the BBC and the NHS

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