The Friends and Family Test
The Government is introducing the Friends and Families Test (FFT) to all GP surgeries on the 1st December 2014 to gather feedback from patients about the services provided to them. This follows on from a successful pilot of the scheme in 2013 (of which Oaklands Health Centre was included).
The purpose of this Test is to ask people if they would recommend the services that they have used and offers a range of responses. The first question is mandatory. This data will be collected across the country and together with follow up questions will influence changes within the NHS and support patient choice. For further information please visit the attached link from NHS England.
We will be asking patients to feedback via the Friends and Families Test (FFT) either via our website www.hythe-gp.co.uk or by completing a questionnaire in-house. This will give our patients the opportunity to give anonymous feedback on the surgery.
The data received will be submitted to NHS England on a monthly basis and the results will be published through the NHS choices website and our own www.hythe-gp.co.uk.
This Friends and Families Test (FFT) will start from 1st December 2014.